Refund policy

A refund may only be considered where the eSIM has not been installed, activated, or used, and where the request is made within a reasonable time after purchase.

Before any refund or replacement is issued, we may check our system records to confirm whether the eSIM has been:

• installed.
• activated.
• used.

If our records show that the eSIM has been installed, activated, or used, no refund or replacement will be issued unless required by law.