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Frequently asked questions

What is an eSIM?

An eSIM is a digital SIM card built directly into your phone, tablet or device. Instead of inserting a physical SIM card, you simply scan a QR code and your mobile data plan is installed instantly.

Is my phone compatible with eSIM?

Most modern smartphones support eSIM technology, including newer iPhones, Samsung Galaxy devices, Google Pixel phones and many tablets.

You can check your device compatibility on our Compatible Devices page before purchasing.

How will I receive my eSIM?

Your eSIM is delivered instantly by email after purchase.

You'll receive:

  • A QR code

  • Installation instructions

  • Activation details

  • Your eSIM information

Most customers receive their eSIM within minutes.

When does my eSIM activate?

Your eSIM validity period begins when it first connects to a supported network in your destination country.

This means you can purchase and install your eSIM before travelling without losing any validity days.

Can I install my eSIM before I travel?

Yes.

We recommend installing your eSIM before departure while you have a stable internet connection. Simply leave the eSIM turned off until you arrive at your destination.

Can I keep my normal phone number?

Yes.

Your physical SIM remains active, allowing you to continue using your existing number for calls and texts while using your eSIM for mobile data.

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Can I use WhatsApp with an eSIM?

Yes.

Your WhatsApp account remains linked to your existing phone number and will continue to work normally when using your eSIM.

What happens when I use all my data?

Once your data allowance has been used, your connection will stop working.

You can then purchase another eSIM plan if additional data is required.

Do I need to remove my physical SIM card?

No.

Your physical SIM can stay in your device. Most compatible phones allow both your regular SIM and eSIM to work together.

Can I hotspot or tether my data?

Most of our eSIM plans support personal hotspot usage.

However, some network providers may apply restrictions depending on the destination and package purchased.

Can I make phone calls and send SMS messages?

Most travel eSIMs provide mobile data only.

You can still make calls and send messages through apps such as WhatsApp, FaceTime, Messenger, Telegram and Skype.

What if my QR code won't scan?

If your QR code does not scan:

  1. Ensure you have an active internet connection.

  2. Increase your screen brightness.

  3. Try manually entering the activation details provided in your email.

  4. Contact our support team for assistance.

Can I transfer my eSIM to another phone?

In most cases, eSIMs can only be installed once and cannot be transferred between devices.

We recommend ensuring you install your eSIM on the device you intend to use during your trip.

Do you offer refunds?

Refunds may be available where an eSIM has not been installed, activated or used.

Once an eSIM has been activated or data usage has been detected by the network provider, refunds are generally not available.

What countries do you cover?

LinkedSim offers eSIM plans in over 190 destinations worldwide, including:

  • Spain

  • Turkey

  • Greece

  • USA

  • Thailand

  • Japan

  • Europe-wide plans

  • Global plans

and many more.

How do I contact support?

If you need assistance with installation or activation, contact our support team:

📧 admin@linkedsim.co.uk

Our team will be happy to help.